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Privacy Policy

How we collect, use, and protect your data

This Privacy Policy describes how Petvesta (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects personal information of users (“you”, “user”) who access or use our website petvesta.com and mobile applications (collectively, the “Platform”).

By using the Platform, you agree to the terms of this Privacy Policy.

1. Platform Nature (Important Clarification)

Petvesta operates as a technology marketplace platform that connects pet owners with independent third-party service providers offering services such as pet sitting, boarding, grooming, and dog walking.

  • Petvesta does not provide pet care services directly
  • Petvesta does not employ service providers
  • All services are rendered by independent third parties

Accordingly, Petvesta’s role is limited to facilitating connections and transactions.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Full name
  • Mobile number
  • Email address
  • Residential address or service location

b. Pet-Related Information

  • Pet name, breed, age
  • Health, vaccination, or behavioral details (if voluntarily provided)

c. Transaction Information

  • Booking details
  • Payment-related information (processed via third-party gateways)

d. Technical & Usage Data

  • IP address
  • Device information
  • Browser type
  • Usage patterns and interactions on the Platform

3. How We Use Your Information

We use collected information for the following purposes:

  • To facilitate bookings between users and service providers
  • To enable communication between users and service providers
  • To process payments via third-party payment gateways
  • To improve Platform functionality and user experience
  • To provide customer support
  • To comply with applicable legal obligations

4. Sharing of Information

We may share your information with:

a. Service Providers

To enable service delivery and booking fulfillment

b. Third-Party Vendors

Including:

  • Payment gateway providers
  • Cloud hosting providers
  • Analytics services

c. Legal Authorities

When required by law, regulation, or legal process. We do not sell or rent your personal data to third parties.

5. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your data.

However:

  • No digital system is completely secure
  • We cannot guarantee absolute data security

By using the Platform, you acknowledge this risk.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze usage and traffic patterns

You may disable cookies through your browser settings, though some features may not function properly.

7. Third-Party Services

The Platform may contain links or integrations with third-party services.

  • Petvesta is not responsible for their privacy practices
  • Users are encouraged to review third-party privacy policies separately

8. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

9. Your Rights

Subject to applicable laws, you may:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent (where applicable)

To exercise these rights, contact us at: coreteam@petvesta.com

10. Limitation of Responsibility

Petvesta’s responsibility with respect to personal data is limited to:

  • Collection, processing, and facilitation as described in this policy

Petvesta shall not be responsible for:

  • Misuse of information by third-party service providers
  • Any unauthorized access beyond reasonable control

11. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18 without supervision.

We do not knowingly collect data from minors.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Updated versions will be posted on the Platform. Continued use constitutes acceptance of the revised policy.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

14. Grievance Officer (As per Indian IT Rules)

In accordance with applicable laws, the details of the Grievance Officer are:

Name: Tejeswita Sharma
Email: coreteam@petvesta.com
Address: Meda heights, Bengaluru, Karnataka, India.

We aim to resolve grievances within 48–72 hours of receipt.