Petvesta Help Center
Welcome to Petvesta! We’re here to make pet parenting easier by helping you find trusted services like pet sitting, dog walking, grooming, and boarding. Here are answers to the most common questions:
Getting Started
How do I book a service?
- Open the Petvesta app or website
- Select the service (walking, sitting, grooming, boarding)
- Choose date, time, and location
- Confirm and pay securely
What services does Petvesta offer?
- Dog Walking
- Pet Sitting (home visits)
- Pet Boarding
- Pet Grooming
Bookings & Changes
Can I cancel or reschedule a booking?
Yes.
- Free cancellation if done in advance (based on policy)
- Late cancellations may have partial or no refund
What if my service provider cancels?
You will:
- Get a full refund OR
- Be offered a quick replacement (if available)
Before the Service
What should I prepare?
- Share pet details (health, behavior, routine)
- Keep food, leash, and supplies ready
- Ensure your pet is comfortable and safe
Do I need to share home access?
Only for home services (like pet sitting).
You can:
- Hand over keys
- Use a lockbox
- Be present during service
During the Service
How will I know my pet is doing well?
- Updates may be shared via app/chat
- You can contact the provider anytime during the service
What if there’s an emergency?
- The service provider will try to contact you immediately
- If unreachable, they may seek basic veterinary help
- Costs are borne by the pet parent
Payments & Refunds
How do I pay?
- All payments are made securely through Petvesta
- We do not support direct/off-platform payments
When will I get a refund?
- Refunds (if applicable) are processed within 5–7 working days
Safety & Trust
Are service providers verified?
We perform basic checks, but we always recommend:
- Reviewing profiles
- Checking ratings/reviews
- Sharing clear instructions
Who is responsible for my pet?
Service providers are independent professionals.
Petvesta connects you with them, but pet care decisions should always be made carefully.
Important Guidelines
- Do not make payments outside the platform
- Always share accurate pet information
- Report any issues within 24 hours
Need More Help?
We’re here for you!
- Email: coreteam@petvesta.com
- Whatsapp and Phone call support available :+91 9041032422
❤️ For Pet Parents
At Petvesta, we believe every pet deserves safe, loving care.
We’re here to support you at every step of your pet parenting journey.